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FAQS

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders take up to 3 business days to process, regardless of shipping method.

HOW CAN I TRACK MY ORDER?

If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking 'View Order Status'.

You will then be emailed notifications, which include all of your order and tracking details.

If your order states “Unfulfilled”, your order has been received and is being processed by our warehouse. Please note order processing takes 2-3 business days. If your order has “Shipped”, you will see a delivery tracking number. Please note that it can take up to 48 hours for the tracking information to be updated once the tracking number has been assigned. 

PRICE ADJUSTMENTS?

No, we don’t offer price adjustments.

ARE SHIPPING CHARGES REFUNDABLE?

No, but in special circumstances we may refund shipping fees.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

After your order has been processed and is ready to ship- regular Ground options take up to 7 business days for domestic shipments, and up to 10 business days for international shipments. Shipping rates can be estimated once your items are added to your cart. Prices range and vary depending on destination. All international customers are responsible for duties, taxes and customs fees on all international shipments. 

HOW DO I RETURN/EXCHANGE SOMETHING FROM MY ORDER?

Follow the instructions on our Returns page.

DO YOU OFFER SAME DAY DELIVERY IN NEW YORK?

Orders cannot be picked up in store and can only be shipped.

LATE RETURNS?

Your item(s) should be sent back to us within 30 days from purchase. Returns outside these time frames may be accepted at the discretion of Shoe Emporium and may only be refunded as a store credit.

Returns processing can take up to 3 business days from when return is received.